Policies

These policies are non-negotiable and the Identity Skin Spa team will follow and enforce them accordingly. Any arguing of policies, repeated cancellations/ reschedules or no shows, refusal to comply with spa guidelines, or any behavior deemed inappropriate may result in refusal of service. Identity Skin Spa reserves the right to refuse service to any client at any time, for any reason deemed necessary. 
  • Late Policy

We work hard to accommodate and if a client is running late and there is still enough time for the service to be provided, it will be fulfilled. If there is not enough time to fulfill the appointment, it will constitute as a no show and will result in 100% fee.

 Cancellation Policy

  • 24 Hour Cancellation Policy: If more than 24 hours notice is not given when cancelling or rescheduling appointment(s) clients will be charged 50% of the scheduled service(s).  Cients who repeatedly have cancellations or continuous rescheduling will be required to pay in full prior to appointments and scheduling will be required to be done over the phone by calling our spa. 
    Declined cards will be unable to re-book until fee is paid.

No Show Policy

We respect your time, and kindly ask that you respect ours in return. When you no-show your appointment, we are unable to fill that space, and consequently lose time and money. No show appointments will result in a charge equal to 100% of the reserved service(s) amount. Declined cards will be unable to re-book until fee is paid.

Group Appointment Policy

  • For group appointments (groups of 2 or more): A 50% non-refundable retainer of all scheduled services is required up booking. This retainer is only applicable for the specific date the services are scheduled for. We only allow a one time transfer of date for your retainer for emergency situations only. In general, group appointments that are cancelled within 72 hours of the scheduled date forfeit their non-refundable retainer. Group No shows will be charged the remaining 50% balance owed per our spa’s no show policy. 

Refund Policy

While our goal at Identity Skin Spa is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from Identity Skin Spa, we welcome your slightly used products that were recommended, within 7 days of purchase, as a return if you did not enjoy it. You may choose another cost matched product. CC refund or get a full refund in the form of spa credit. Cash back is not available. However, if your products are not from your treatment plan designed by Identity Skin Spa, we can only accept unused product for return. All services, classes, packages, memberships and gift card sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused gift cards, fees or appointments/sessions for individual services, memberships, or service packages.
I understand that these policies are non-negotiable and that the Identity Skin Spa team will follow and enforce them accordingly. I also understand that the arguing of policies, repeated cancellations/ reschedules or no shows, refusal to comply with spa guidelines, or any behavior deemed inappropriate may result in refusal of service. Identity Skin Spa reserves the right to refuse service to any client at any time, for any reason deemed necessary. 

Privacy Policy

The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct this information. If, after reviewing this policy, you have any privacy questions or concerns, please send an email to vancarroll12@gmail.com

Browsing

Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Cookies

Our Website makes only limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our Web site.

Collecting Information

When we need to collect personally identifiable information from you to provide you with a particular service, purchase retail, order on-line gift cards, subscribe to our email community, register to participate in contests, sweepstakes or promotions we will ask you to voluntarily supply us with the information needed to complete your request. This may include but is not limited to your name, shipping/billing address, phone numbers, email addresses, credit card information, birth date, gender, occupation, or personal interests. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products, or access certain services, offers and content on our website. We will use your email address to send confirmations and, if necessary, might use the other information to contact you for help in processing your requests.

This Website is not intended for minors and we do not knowingly solicit or collect personally identifiable information from minors. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise their access to the web.

Use of Information

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about IDENTITY SKIN SPA to serve you better, we may combine information you give us online or in our stores. We may also combine that information with publicly available information and information we receive from other companies we have partnered with. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these providers with the information needed for them to perform these services. We also ask them to confirm their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to IDENTITY SKIN SPA or to others. We may also disclose your personal information when we believe the law requires it.

Updating and Opt-Out Information | If you prefer not to receive information or would like to update your contact information for IDENTITY SKIN SPA please let us know by sending an email to info@identityskinspa.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive.

It is our intention to only send you email communications that will be useful to you and that you want to receive. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send IDENTITY SKIN SPA related emails. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We have partnered with a third party credit card processor, Vagaro, to ensure the most up to date security of your credit card information. 

Third Party Site Links

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. IDENTITY SKIN SPA is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed through ours. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

In the event we need to change our privacy policy in whole or in part, we will post those changes here. Those changes will go into effect immediately. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was originally posted June 9, 2021.

The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct this information. If, after reviewing this policy, you have any privacy questions or concerns, please send an email to info@identityskinspa.com

Browsing

Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Cookies

Our Website makes only limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our Web site.

Collecting Information

When we need to collect personally identifiable information from you to provide you with a particular service, purchase retail, order on-line gift cards, subscribe to our email community, register to participate in contests, sweepstakes or promotions we will ask you to voluntarily supply us with the information needed to complete your request. This may include but is not limited to your name, shipping/billing address, phone numbers, email addresses, credit card information, birth date, gender, occupation, or personal interests. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products, or access certain services, offers and content on our website. We will use your email address to send confirmations and, if necessary, might use the other information to contact you for help in processing your requests.

This Website is not intended for minors and we do not knowingly solicit or collect personally identifiable information from minors. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise their access to the web.

Use of Information

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about IDENTITY SKIN SPA to serve you better, we may combine information you give us online or in our stores. We may also combine that information with publicly available information and information we receive from other companies we have partnered with. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these providers with the information needed for them to perform these services. We also ask them to confirm their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to IDENTITY SKIN SPA or to others. We may also disclose your personal information when we believe the law requires it.

Updating and Opt-Out Information | If you prefer not to receive information or would like to update your contact information for IDENTITY SKIN SPA please let us know by sending an email to info@identityskinspa.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive.

It is our intention to only send you email communications that will be useful to you and that you want to receive. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send IDENTITY SKIN SPA related emails. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. We have partnered with a third party credit card processor, Vagaro, to ensure the most up to date security of your credit card information. 

Third Party Site Links

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. IDENTITY SKIN SPA is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed through ours. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

In the event we need to change our privacy policy in whole or in part, we will post those changes here. Those changes will go into effect immediately. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was originally posted June 9, 2021